David Pogue of NY Times visited a tech support center. They gave him a CD with funny customer calls.
On one call, the caller seemed to be taking an inordinately long time to complete each instruction she was given.
Agent: Ma’™am, I can’™t help noticing that every time I give you an instruction, it takes a really long time before you get back to me. Is your computer that slow?
Caller: Oh, no, it’™s just the stupid, stupid design of this computer. Every time I want to click something, I have to unplug the keyboard to plug in the mouse. And then every time I want to use the keyboard again, I have to unplug the mouse. Because there’™s only one jack.
Agent: Ma’™am, you do realize that there’™s a jack on the keyboard itself? You’™re supposed to plug the mouse into the keyboard, and the keyboard into the computer.
Caller: Are YOU KIDDING ME!? Oh, wait a minute’”yes, I see it now! Oh, holy cow. That’™s going to be so much easier!
Agent: Just out of curiosity, how long have you been using your computer that way?
Caller: Six weeks!